ACCOUNT DELETION & DATA RIGHTS STATEMENT

1. Purpose and status

This Account Deletion & Data Rights Statement explains how users may request deletion of a Chance Lab account and exercise applicable rights concerning personal information. It forms part of Chance Lab’s legal terms and should be read with the Privacy Policy, Terms of Use, Subscription & Billing Terms and Refund & Cancellation Policy.

This Statement does not create rights beyond those required by applicable law. Where a law gives a right that cannot lawfully be excluded, that right continues to apply.

2. Account deletion is separate from subscription cancellation

Deleting or requesting deletion of an account does not by itself cancel a Plus subscription, stop automatic renewal or create a right to a refund.

Before requesting deletion, a Plus subscriber must separately cancel the subscription through the available account or Stripe customer-management function, or contact Chance Lab and obtain confirmation that cancellation has been completed. Cancellation ordinarily takes effect at the end of the current paid Billing Period unless applicable law requires otherwise.

Chance Lab may delay or limit deletion only where reasonably necessary for legal retention obligations, payment disputes, refunds or chargebacks, fraud or abuse investigations, security and audit records, litigation, regulatory or law-enforcement requirements, or establishing, exercising or defending legal claims. Retention is limited to information reasonably necessary for the relevant matter; unrelated information is not retained solely because a limited record must be preserved. Information no longer required is deleted or de-identified in accordance with applicable obligations. Account deletion and subscription cancellation remain separate processes.

3. How to request account deletion

A user may submit an account-deletion request through the account function provided for that purpose. If that function is unavailable, the user may email chancelabai@gmail.com with the subject “Account Deletion Request”.

The request should identify the account email address and provide enough information for Chance Lab to locate the account. Complete payment-card details, passwords and unnecessary sensitive information must not be sent by email.

4. Identity and authority verification

To protect users, the platform and other persons, Chance Lab may take reasonable steps to verify the requester’s identity, authority and control of the relevant account. Verification may include responding from the registered email address, completing an authenticated account step or supplying other proportionate information.

Chance Lab may decline, delay or limit a request where identity or authority cannot reasonably be verified, the request appears fraudulent or abusive, or action would create an unreasonable security risk. We will not disclose whether an account exists to an unverified person where doing so could compromise privacy or security.

5. What deletion ordinarily does

After required verification and resolution of outstanding matters, Chance Lab will take reasonable steps to close the account and delete or de-identify personal information that is no longer reasonably required for the purposes for which it is held.

Account access and associated Free or Plus functionality may cease permanently. Deleted content, settings, history or user-created number combinations may not be recoverable. Chance Lab is not required to recreate or restore deleted information.

6. Information that may be retained

Chance Lab may retain information to the extent reasonably necessary or permitted by law, including for legal, taxation, accounting and record-keeping obligations; payment, subscription, refund and transaction records; fraud prevention, security and abuse detection; complaint, dispute, chargeback and enforcement handling; establishing, exercising or defending legal claims; audits and regulatory cooperation; and maintaining evidence of the request and the action taken.

Retention of such information does not mean the account remains available for ordinary use. Access will be restricted according to its purpose and sensitivity.

7. Backups and technical copies

Information may remain for a limited period in backups, disaster-recovery systems, logs, caches or other technical copies after it is removed from active systems. Such information may be isolated from ordinary use and removed or overwritten in accordance with applicable backup and system cycles, subject to legal, security and operational requirements.

Chance Lab is not required to alter a backup immediately where doing so would be technically impracticable, compromise security or system integrity, or conflict with a lawful retention requirement. If restored, retained deletion instructions will be reapplied where reasonably practicable.

8. De-identified and aggregated information

Chance Lab may retain and use information that has been aggregated or effectively de-identified so that it no longer identifies the user. This may include statistical, security, service-performance and research information. Chance Lab will not intentionally attempt to re-identify such information except where permitted or required by law, including to test or protect de-identification and security controls.

9. Access and correction requests

Subject to applicable law, a user may request access to personal information Chance Lab holds about them or correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some information may be reviewed or updated through account settings.

For other requests, email chancelabai@gmail.com with the subject “Privacy Request”. Chance Lab may verify identity and may provide access in a reasonable form rather than in the requester’s preferred technical format. Payment-method information controlled by Stripe may need to be corrected through Stripe.

10. Limits and lawful refusal

To the extent permitted by law, Chance Lab may refuse, defer, redact or limit a request where compliance would unreasonably affect another person’s privacy; reveal confidential, legally privileged, security-sensitive or proprietary information; prejudice fraud prevention, an investigation, enforcement or legal proceedings; be unlawful or technically infeasible; or where an exception under applicable law applies.

Chance Lab may also take reasonable measures in relation to requests that are manifestly unfounded, excessive, repetitive or abusive, including asking the requester to narrow the request or imposing a reasonable charge where expressly permitted by law.

Where required by law, Chance Lab will provide reasons for a refusal or limitation and explain available complaint options.

11. Response and completion

Chance Lab will acknowledge and assess a valid request within a reasonable period, taking account of its nature, complexity, volume, verification requirements and any unresolved subscription, security or legal matter. A request is not complete merely because it has been submitted.

Chance Lab may contact the requester for clarification or additional verification. Failure to respond may prevent or delay completion. Confirmation of account closure or deletion will be provided where reasonably practicable.

12. Consequences of deletion

Deletion may permanently remove access to the account, Plus entitlements, stored settings, saved history and user-created content. The same email address may not immediately be available for reuse. Deletion does not release a user from obligations or liabilities arising before deletion and does not invalidate provisions intended to survive account closure.

13. Complaints

Questions or complaints may be sent to chancelabai@gmail.com with the subject “Privacy Request”. Chance Lab may require verification before discussing account information.

If a person is not satisfied with Chance Lab’s response, they may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or another regulator with applicable jurisdiction.

15. Changes to this Statement

Chance Lab may update this Statement to reflect changes to its services, systems, legal obligations or data practices. The updated document will be published on this page with its effective date. Material changes will be notified where required by applicable law.