Terms of Use - Chance Lab

1. About these Terms

These Terms of Use (Terms) govern access to and use of the Chance Lab website, applications, accounts, subscriptions, data tools, analytical features, content and related services (Service).

The Service is provided by OCEANSKY ENTERPRISES PTY LTD (ABN 54 699 634 387), trading as Chance Lab (Chance Lab, we, us or our).

By creating an account, subscribing to Plus, or otherwise using an account-based or age-restricted part of the Service, you agree to these Terms. If you do not agree, do not create an account, subscribe or use those parts of the Service.

Certain general educational or informational pages may be viewed without an account. Mere access to a public page does not, by itself, create a paid subscription.

2. Important Nature of the Service

Chance Lab is an educational and analytical platform. It uses historical data, statistics, visualisations and analytical methods to help users explore patterns and understand data.

Chance Lab is not a lottery operator, betting service, gambling service, ticket seller, financial adviser or provider of guaranteed predictions. The Service does not sell lottery entries, accept bets, hold wagering funds or claim to know future winning numbers.

Historical patterns do not change the independent random nature of a future lottery draw. Outputs are informational only and must not be treated as a promise, recommendation or guarantee of winnings or any financial outcome.

3. Definitions

Account means a registered Chance Lab user account. Plus means a paid subscription plan offered by Chance Lab. Output means a result, visualisation, report, combination, selection or other material generated or displayed through the Service.

Official Draw Data means lottery draw data maintained through authorised Chance Lab administrative processes and identified by Chance Lab as an official or controlled dataset. User Data means permitted number combinations, analytical selections or other data entered, created, saved or uploaded by a user.

Billing Period means the monthly, annual or other recurring period disclosed and accepted at checkout. Subscription Documents means the Subscription & Billing Terms and Refund & Cancellation Policy applicable to a Plus subscription.

4. Contract Formation and Incorporated Information

Before subscribing, you will be shown the plan, price, currency, Billing Period, automatic-renewal terms and other transaction-specific information. Your order is submitted when you complete the checkout action. A subscription is activated only after reliable payment and subscription confirmation described in section 9.

These Terms operate together with the documents listed in section 28. Transaction-specific information clearly disclosed and accepted at checkout forms part of the agreement for that transaction.

5. Accounts and Account Security

You must provide accurate, current and complete account information and keep it reasonably up to date. You must keep login credentials confidential, use reasonable security precautions and notify us promptly if you suspect unauthorised access.

You are responsible for activity you knowingly authorise or that results from your failure to take reasonable security precautions. You are not responsible for unauthorised activity caused by our breach, negligence, security failure or unlawful conduct, or to the extent responsibility cannot lawfully be imposed on you.

Accounts are personal and must not be shared, sold or transferred except with our written permission.

6. Eligibility and Age

you are at least 18 years old;

you have legal capacity to enter into a binding contract;

the information you provide is accurate and not misleading; and

your access to and use of the Service is lawful in your location.

Certain general educational or informational content may be accessible without an Account. That does not permit a person under 18 to create an Account, purchase a subscription or use an age-restricted feature.

We may ask you to confirm your age or take proportionate steps to assess age eligibility where reasonably necessary. An age declaration is not confirmation that Chance Lab has independently verified your identity or age. A payment card or successful payment is not, by itself, proof of age.

7. Free and Plus Plans

The Service may include Free features and paid Plus features. The current inclusions, limits and price of each plan are those clearly displayed before purchase. Feature labels or previews do not grant access unless the applicable eligibility and subscription conditions are satisfied.

We may impose reasonable usage, security, technical or access limits disclosed with the relevant feature. We will not use an undisclosed limit to contradict a material representation made at checkout.

8. Subscriptions, Prices and Automatic Renewal

Plus is a recurring paid subscription without a free trial unless checkout expressly states otherwise. When you subscribe, you authorise the payment provider to charge the disclosed subscription price, applicable taxes and any clearly disclosed charges at the beginning of each Billing Period until cancellation takes effect.

The checkout page will identify the price, currency, Billing Period and renewal basis before you confirm purchase. We will not introduce a new charge retrospectively without your express agreement or another lawful basis.

We may change the price for a future Billing Period by giving reasonable advance notice. A price change will not apply before the next renewal date stated in the notice. If you do not agree, you may cancel before that renewal.

9. Payment and Subscription Activation

Payments may be processed by Stripe or another payment service provider identified at checkout.

A checkout confirmation or return page does not, by itself, confirm that Plus access has been activated. Plus access is subject to our receiving reliable confirmation that payment has been successfully processed and the relevant subscription has a status recognised by Chance Lab as eligible for Plus access.

Payment processing may be delayed, declined, reversed or subject to verification. We do not receive or store your complete payment-card number where payment details are collected directly by Stripe or another payment provider.

10. Cancellation, Refunds and Consumer Rights

You may cancel Plus through the subscription-management function made available in your Chance Lab Account or through another cancellation method clearly identified by us, which may include the Stripe Customer Portal.

When cancellation is successfully processed, automatic renewal will be disabled. Unless applicable law, the Refund & Cancellation Policy or an express offer provides otherwise:

cancellation ordinarily takes effect at the end of the current paid Billing Period;

Plus access ordinarily continues until that date;

no further renewal payment will be charged after cancellation takes effect; and

cancellation does not automatically create a right to a refund for the unused portion of the current paid period.

We will display or provide confirmation of the cancellation and its effective date. Deleting the application, ceasing use or merely requesting Account deletion does not necessarily cancel an active subscription. We will identify and address any active subscription before completing Account deletion.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

11. Acceptable Use

You must use the Service lawfully and in accordance with these Terms. You must not:

commit, facilitate or encourage unlawful conduct;

interfere with the security, availability or operation of the Service;

introduce malicious code, attempt unauthorised access, or bypass subscription, access, rate or technical controls;

scrape, crawl, harvest or systematically extract the Service or its data except where expressly authorised in writing;

reproduce, republish or commercially exploit substantial parts of the Service without permission;

reverse engineer or attempt to derive source code except where that restriction is prohibited by law;

use the Service or Outputs to mislead, defraud, harass or harm another person;

falsely imply Chance Lab endorsement or remove proprietary notices;

use the Service or Outputs to train, evaluate or develop a competing model, dataset or commercial service without prior written permission; or

use automated systems in a way that imposes an unreasonable load on the Service.

12. Intellectual Property and Licence

The Service, including its software, design, interfaces, branding, original content, analytical presentation, visualisations and proprietary methods, is owned by or licensed to Chance Lab and protected by applicable intellectual-property laws.

Your right to use the Service is limited, personal, non-exclusive, non-transferable and revocable for the duration of your lawful access. No ownership rights are transferred to you.

Subject to these Terms, individual users may use the Service and Outputs for personal research, learning, educational, informational and lawful non-commercial purposes. Limited non-automated internal professional research is permitted, but sharing Accounts, selling or redistributing Outputs, providing paid client services, competing use, systematic extraction and implied endorsement are prohibited. Broader commercial, organisational, client-facing, automated or multi-user use requires prior written permission or a separate agreement.

13. User Combinations and User-Provided Data

You retain any rights you hold in User Data. You grant Chance Lab a non-exclusive, worldwide, royalty-free licence to host, copy, process, analyse, transform and display User Data only as reasonably necessary to provide and operate the Service, protect security, comply with law, troubleshoot and improve relevant functionality, and carry out an additional purpose to which you expressly agree.

You must not upload official lottery draw data, data represented as official Chance Lab records, infringing or unlawfully obtained material, malicious code, or personal or sensitive information that the feature is not designed to collect. User Data does not become Official Draw Data. We may reject, quarantine or remove data that creates a reasonable legal, security or integrity risk.

14. Data Sources and Third-Party Materials

The Service may use publicly available, licensed and third-party information. Third-party data may contain errors, omissions or delays; sources may change or discontinue; records may be corrected; and different sources may use different methods.

Unless expressly stated, Chance Lab is not affiliated with, sponsored by or endorsed by any lottery operator, government authority, data publisher or other third-party source.

15. Third-Party Services and Links

The Service may interact with third-party services including payment processors, email providers, hosting providers and external information sources. Those services have their own terms and privacy practices. A link or integration does not itself mean endorsement. Nothing in this section excludes responsibility Chance Lab has under applicable law for services supplied by Chance Lab.

16. Availability, Maintenance and Changes

We do not guarantee uninterrupted availability. We may perform maintenance, address security risks, respond to source changes, correct errors, comply with law or make reasonable operational changes.

Where reasonably practicable, we will notify you of a material change that significantly reduces an essential paid feature during an active period. If we materially reduce or discontinue an essential paid service without a reasonably comparable alternative, you may request an appropriate remedy determined consistently with applicable law.

17. Experimental and AI-Assisted Features

Features identified as beta, experimental, preview, controlled-access or AI-assisted may change more frequently, produce incomplete or inaccurate Outputs, have limited availability, require additional review or be withdrawn. An experimental label does not exclude any non-excludable legal obligation.

18. Suspension and Termination

We may restrict, suspend or terminate access where reasonably necessary due to a material or repeated breach, payment failure or reversal, suspected fraud or security threat, material harm, legal requirement, or where continued provision is no longer reasonably possible.

Where appropriate and permitted, we will give notice and a reasonable opportunity to remedy before terminating a paid Account. We may act immediately where delay creates a material legal, security, fraud or harm risk. Accrued, refund and consumer rights remain unaffected.

19. Disclaimers and Statutory Rights

To the extent permitted by law, Chance Lab does not guarantee uninterrupted or error-free operation; that every dataset is complete, current or accurate; that an analytical method suits every purpose; that an Output predicts a future event; or that use produces a particular personal, commercial or financial result.

Nothing in these Terms excludes, restricts or modifies the Australian Consumer Law or any other mandatory law.

20. Liability

To the maximum extent permitted by law, Chance Lab is not liable for loss that was not reasonably foreseeable; was caused by your unlawful use, material breach or failure to take reasonable precautions; results from relying on an Output contrary to an express warning; arises from third-party conduct outside our reasonable control; or consists of indirect or consequential commercial loss that could not reasonably have been anticipated.

Nothing excludes or limits liability where prohibited by law. Where law permits a remedy for failure to comply with a service consumer guarantee to be limited, it may be limited to resupplying the services or paying the reasonable cost of resupply.

21. Indemnity

You are responsible for loss reasonably suffered by Chance Lab as a direct result of your unlawful use, material breach, infringement through material you provide, fraud or wilful misconduct. Responsibility is reduced to the extent loss was caused or contributed to by Chance Lab or another person.

22. Privacy

Our Privacy Policy describes our handling of personal information, including collection categories, purposes, service providers, overseas disclosures, retention, security, access, correction, complaints and contact details. Marketing is subject to separate consent and unsubscribe rules.

23. Electronic Communications

We may provide contractual notices, receipts, subscription information, security alerts and service communications electronically through email, your Account, the Service or another agreed electronic method. You must maintain a current email address.

Service and transactional communications are separate from marketing. Acceptance of these Terms does not itself constitute consent to optional marketing.

24. Changes to these Terms

We may update these Terms for changes to the Service, law, security, fraud-prevention needs, features or reasonable operations. For material changes that may adversely affect existing rights or a paid subscription, we will give reasonable advance notice where practicable.

A material change will not apply retrospectively to create a charge or remove an accrued right unless you expressly agree, law requires it, or it is otherwise legally permitted and fair. The updated document will be published on this page with its effective date.

25. Geographic Availability

The Service is operated from Australia and designed primarily for Australian users, although it may be accessible elsewhere. We do not represent that every feature, dataset or analytical subject is lawful or available everywhere.

If you access outside Australia, you are responsible for local compliance. We may reasonably restrict access where necessary. This does not remove mandatory local consumer rights.

26. Governing Law and Disputes

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of Victorian courts and appeal courts.

Before formal proceedings, the parties should reasonably attempt good-faith resolution. This does not prevent urgent relief, require waiver of access to a regulator, tribunal or court, impose mandatory arbitration or a class-action waiver, or limit non-waivable rights.

27. General Terms

27.1 Entire agreement

These Terms and expressly incorporated documents form the agreement governing use of the Service, without excluding representations or rights that cannot lawfully be excluded.

27.2 Severability

An invalid or unenforceable provision will be read down to the minimum extent legally possible; remaining provisions continue.

27.3 No waiver

A failure or delay in enforcing a right does not waive it.

27.4 Assignment

You may not transfer your Account or contractual rights without consent. We may transfer these Terms in a genuine restructuring, financing, merger or sale if your rights are not materially reduced and notice is given where required.

27.5 Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, except payment already due, reasonable precautions and non-excludable obligations.

27.6 Language

These Terms are available in English and Chinese. The English version is the governing contractual version. The Chinese translation supports accessibility and understanding. If inconsistent, English prevails to the extent permitted by law, without limiting non-waivable rights or permitting misleading translation.

28. Incorporated Documents and Priority

Where applicable, these documents form part of or operate with these Terms:

Subscription & Billing Terms

Lottery Data Analysis & Responsible Use Notice

AI, Statistical & Data Analysis Disclaimer

Refund & Cancellation Policy

Cookie and Similar Technologies Statement

Marketing Communications Consent

Account Deletion & Data Rights Statement

Intellectual Property & Acceptable Use Rules

Third-Party Services & Data Sources Notice

If inconsistent, transaction-specific information clearly disclosed and accepted at checkout governs that transaction; a specific policy governs its subject; these Terms govern general use; and mandatory law prevails.

When contacting us about an Account or payment, do not send complete payment-card information by email.